AI in Business Central
/
Employee Agents and MCP
Employees and Work Processes

When the answer is in BC.
And the task is up to you.

A salesperson needs to find an order. An accounting staff member needs to understand specific entries. We help connect employees’ AI agents to relevant data and features in Business Central Online.
Employee Agents and MCP · Business Central
Employee Agents and MCP
01Employee's question
02The AI Agent
03MCP and Agreed-Upon Tools
04BC with user rights
Conceptual illustration · can be adapted to your workflow
Does this look familiar to you?

How many shifts does
require for a single response?

If information from BC needs to be retrieved by one colleague and explained to another, it’s worth reviewing the workflow. An agent must have a clear purpose and the right data to be helpful.
01 / YOUR DAILY LIFE

Knowledge is concentrated in the hands of a few people

“Could you please find that order?” That same coworker becomes the point of contact for the information, and both the task at hand and the coworker’s other work are interrupted.
02 / YOUR DAILY LIFE

The task involves using a variety of tools

The question arises in an AI tool, but the answer requires looking it up in BC. The employee must switch contexts and gather the information on their own.
03 / YOUR DAILY LIFE

A general-purpose chatbot lacks context

An answer is only useful once the data, the company, and the significance of the information have been clarified. It is also necessary to know the limits of the agent’s responsibilities.

What does an MCP server do for Business Central?

An MCP server makes selected BC data and functions available as tools for compatible AI agents. Microsoft’s BC MCP server is documented for Business Central Online. The server serves as the connection; the agent uses the tools to perform the employee’s task. Access depends on configuration and user permissions.
A Specific Workflow

“Find the details of the customer’s order”

One possible test scenario is to assist a salesperson with specific order inquiries. We first define what “order information” means, which company is relevant, and how the response should be verified.

This is what work might look like today

The salesperson switches to BC or asks a colleague, locates the correct order, and gathers the information needed to proceed.

We'll look into that with you

We are investigating whether a compatible agent can retrieve the agreed-upon information through MCP and provide a response that the employee can verify. This is a proposal for testing, not a finished standard agent.
Illustrative example · not a customer case study or a promise of a specific result.

The assignment must be coherent from start to finish

01

Delimit

Select one employee role and one specific task.
02

Connect

Set up the agent platform, the BC environment, and the necessary tools.
03

Try it out

Test data, responses, and rejection of actions outside the agreed-upon scope of access.
04

Apply

Agree on responsibilities, oversight, and how to handle changes and errors.
Needs Before the Solution

What needs to be clarified before gaining access to BC?

A good place to start is a well-defined task with clear data and an employee who can evaluate the response. The desire for “anyone to be able to ask about anything” first requires prioritization and scope definition. If the need is for regular reporting, a report or an existing business intelligence (BI) function may be the best solution.
MCP does not automatically grant access to the entire BC system and does not replace user permissions or licensing requirements. The ability to modify data depends on the selected configuration. We also clarify the need for approval and follow-up for actions that impact the business.

  • Data and Significance

    Which accounts, fields, and companies will the agent be working with, and how do you define the figures?

  • Rights and Actions

    Should the agent only be able to read, or should they also be able to make changes? We'll assess access rights and the necessary approvals.

  • Platform and Operations

    Where will the employee use the agent, and who is responsible for setup, maintenance, and follow-up?

Questions and Answers

Questions About Employee Agents and MCP

Is the MCP server the same as an AI agent?
No. The MCP server provides tools. The AI agent uses these tools to perform a specific task and must be configured for that purpose.
Do all employees have the same access?
This should not be assumed. Access depends on the user's permissions and the configuration. We assess the user's role and job responsibilities and test the relevant access.
Can the agent modify data in Business Central?
This may be possible with properly configured tools and the necessary permissions. Write access is not automatically granted. We will specify exactly which actions are relevant and how they will be monitored.
Does it work with our current AI tool?
It depends on the client's MCP support and configuration. Microsoft's documented BC MCP server applies to BC Online. We clarify the agent platform, environment, and integration before making a specific commitment.
Technical content: Zealand Data · Product information verified on November 13, 2026. Source: Microsoft Business Central MCP server ↗. Availability, languages, licenses, and your specific environment will be reviewed before a delivery commitment is made.
Start with your assignment

What task should
your agent help you with?

Tell us about the employee's job and the information or actions required. We'll then determine the appropriate next step.
Talk to us about employee
You don't need to know the answer in advance.