It's a familiar pattern: the same two or three questions come up every month—how to run a specific report, how to fix a reconciliation error, how to set up a new vendor correctly—and each time, someone submits a support ticket and waits. Individually, none of these seem like a big deal. But when added up over the course of a year, they represent a significant amount of lost time and a support cost that structured training could have prevented entirely.
A support ticket resolves the immediate issue, but it doesn't build capacity—the same question often comes up again a few weeks later, sometimes from a different person on the same team. Training addresses the underlying gap once, for everyone, rather than repeatedly treating the symptom.
Even a same-day support response means a task is held up for hours, sometimes longer. When you consider the impact on a finance team over the course of a year, that waiting time is often the more costly part of the equation—not the support fee itself.
Experienced staff eventually gain Business Central expertise through trial and error and by handling support tickets over time. New hires don’t have that background—which is exactly why onboarding gaps result in a spike in support tickets during an employee’s first few months. Structured training dramatically shortens that learning curve.
The most useful sessions aren't generic system tours—they're built around your team's actual recurring pain points: the specific reports you run, the specific errors that come up, and the specific workflow your business follows. Generic training is quickly forgotten; targeted training is put to use the very next day.
If your team keeps raising the same few tickets, that's usually a strong indication of where a training session would pay for itself the fastest. [LINK: Get in touch] to discuss what a session tailored to your team might look like.
